Terms of Service

1. What Direct Dubai does

Direct Dubai provides a rules-based entry-readiness analysis (CALIBER scan) for people considering travel to the UAE. The output is an informational readiness score with a plain-language explanation. It is not legal advice, immigration advice, or a visa decision. Nothing on this platform constitutes a guarantee of entry or eligibility.

2. Payment and no-refund policy

All paid scans are priced in AED. Payment is processed via Razorpay and is captured only after server-side webhook verification. Once a CALIBER report has been generated and delivered, the payment is non-refundable. This is disclosed before you pay and your consent is logged.

Failed delivery: If a payment is captured but no report is generated (technical failure on our end), the transaction is automatically reversed. This is a failed transaction, not a refund.

3. Disputes and free re-scan

If you believe your report contains a material error, you may raise one concern per paid scan. A Mobility Officer will review and, at their sole discretion, credit one free re-scan on the same engine version. This is a courtesy, not an admission of error or a refund mechanism.

4. Ruleset accuracy

The CALIBER engine is based on a versioned ruleset compiled from publicly available UAE immigration guidance. Every report is stamped with the ruleset version, effective date, and source reference. Rules change; older reports reflect the rules in force at the time of the scan.

5. Limitation of liability

Direct Dubai is not liable for any travel decision, visa application outcome, or costs arising from reliance on a CALIBER report. The platform is an informational tool only. Maximum liability is limited to the amount you paid for the scan.

6. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.